Data Deletion Instructions

These instructions apply to data held by ТОВ «Смарт Інфосервіс» in the SocialPro / Social Publisher service, including data obtained through Facebook, Instagram, TikTok and optional YouTube integrations.

Effective date: September 16, 2026
Contact: smartsitepro@gmail.com

1. Disconnect an account

In the private workspace, open Social Accounts and disconnect the account, or ask your authorized administrator to do so. This clears the locally stored authorization credentials and cancels waiting publications. It does not erase all stored content or historical records.

2. Revoke platform access

For Facebook or Instagram, remove the application in Facebook's Business integrations or Apps and websites, depending on how your authorization appears. Meta permissions may be shared across connected Pages and Instagram accounts; revoking the app can affect more than one connection.

For TikTok, remove the app in the account's connected app permissions. For YouTube, remove it through your Google Account's third-party connections. Platform menu names and locations may change. This stops the relevant grant at the platform; it does not necessarily delete data already stored in this service.

3. Request deletion of stored service data

Email smartsitepro@gmail.com with the subject Social Publisher data deletion. Include:

• The social platform and account identifier, Page/channel identifier or username.
• Your relationship to the account and the scope of your request, such as all service data associated with that account.
• An address at which we can reply to verify and complete the request.

Do not include passwords, app secrets or access tokens. We may request proportionate evidence that you own the account or are authorized to act for its owner. You do not need to be able to sign in to this website to submit a request.

4. What happens after your request

After verifying authorization, we arrange removal of applicable account information, remaining credentials, prepared content, uploaded media, publication job snapshots, operation records and activity history associated with the request. Shared records may need to be separated to preserve other account holders' data. We explain any applicable legal obligation requiring limited retention and respond within the time required by applicable law.

Backups and hosting logs are managed separately. We address relevant copies with the infrastructure provider; backup copies are removed or expire under its applicable retention cycle. If a backup is restored, applicable deletion requests must be reapplied. Ask us for the hosting retention arrangements in effect for this installation.

5. Content already published

Deleting service data does not remove posts already delivered to Facebook, Instagram, TikTok or YouTube. Delete those posts through the platform. Material already accepted by a platform may finish processing after disconnection, and copies made by others are outside our control.

Read the Privacy Policy for the full description of processing. Service operator: ТОВ «Смарт Інфосервіс». Contact: smartsitepro@gmail.com.